Refund Policy

1. 30-DAY MONEY-BACK GUARANTEE (FIRST ORDER)

1.1. If you have taken the Product as directed on the label and do not experience the intended benefits, you may request a refund within 30 days after your first order on our website was delivered.

1.2. To be eligible, you must have taken at least 15 servings of the Product as directed. The Guarantee does not cover requests based only on taste or flavor, or on an allergy or intolerance to an ingredient listed on the label. Please read the label carefully and consult your healthcare provider before use.

1.3. To request a refund, email [email protected] with your order number and a short description of your experience. We may ask you to confirm that you have taken at least 15 servings as directed.

1.4. We refund the price you paid for one opened bag of each Product without requiring its return, and the price of any other bags from that order that you return unopened, with the seal intact, within 14 days after we send you a return label. If you purchased a bundle, the Guarantee covers the first month’s supply only. A $10 fee per order is deducted from the refund to cover part of the return shipping cost. Original shipping charges are not refunded. Unopened bags must be returned using the label and instructions we provide after approving your request.

1.5. When you use the Guarantee, we also cancel your subscription, unless you tell us that you want to keep it.

1.6. The Guarantee applies to your first order placed directly on our website (for a subscription, the first shipment) and to one refund per customer and household. It does not cover later orders, subscription renewals, purchases from marketplaces or other sellers, or orders placed for resale. We may decline requests that we reasonably determine to be fraudulent or abusive, such as repeated requests under different names or accounts for the same household.

2. CANCELLING A NEW ORDER

2.1. You may cancel a one-time purchase or the initial order of a subscription free of charge within 18 hours after placing it by emailing [email protected]. We refund it in full. The time we receive your email counts, not the time we reply.

3. SUBSCRIPTION RENEWALS

3.1. You can cancel your subscription at any time in your account at drinkharmonia.com/sign-in or by emailing [email protected].

3.2. To avoid a renewal charge, you must cancel before the renewal payment is processed. We email you a reminder before each renewal payment, as described in our Terms of Sale.

3.3. If a renewal payment has already been processed when you cancel, that renewal order is shipped as usual and your cancellation takes effect after it is completed. Renewal orders are not covered by the Money-Back Guarantee.

4. OTHER RETURNS

4.1. Our Products are ingestible and hygiene-sensitive. Except under the Money-Back Guarantee in Section 1, under Section 5, or where the law requires it, we do not accept returns or issue refunds for Products after they have been shipped.

5. DAMAGED, DEFECTIVE, INCORRECT OR LOST ORDERS

5.1. If a Product arrives damaged, is defective or is not as described, or we sent the wrong Product, email us within 14 days after delivery with your order number, a short description and, where possible, photos. For a manufacturing defect that you could not see on delivery, email us within 30 days after you discover it and before the “best-by” date. At your choice, we send a free replacement or refund the amount paid for the affected Product, including related taxes and delivery charges, and we pay any return shipping. This is how we honor the Limited Warranty in our Terms of Sale, which does not cover problems caused by improper storage or misuse.

5.2. If tracking does not show your order as delivered by the estimated delivery date, email us within 14 days after that date. We are not responsible for packages lost in transit by third-party carriers, including USPS, UPS, FedEx, DHL and OnTrac, once they have been handed to the carrier. We will investigate with the carrier and help you file a claim, and we may, at our discretion, send a replacement or issue a refund to your original payment method.

5.3. If tracking shows your order as delivered, it counts as delivered under our Terms of Sale. Please check with neighbors and your local carrier office first. If you still cannot find it, email us within 14 days after the delivery date and we will help you file a claim with the carrier.

6. HOW REFUNDS ARE PAID

6.1. We issue approved refunds within 10 business days after we approve your request or, if a return is required, after we receive the returned Products. Refunds go to your original payment method (card, PayPal or Google Pay), and your bank or payment provider may take a few more days to show them.

7. COMPLAINTS AND CONTACT

7.1. Please send any complaint to [email protected]. We reply in writing within 14 days. You can also reach us through our Help Center at help.drinkharmonia.com or +1 (717) 833-2723.